FAQ

We understand that you may change your mind! If your order hasn’t been shipped yet, we’ll do our best to update or cancel it upon your request. Please contact us at info@mizurileather.com within 12 hours of placing your order. Once the order has been processed or shipped, we’re unable to make any changes.

Once your order is successfully placed, you’ll receive an order confirmation email from Mizuri Leather within a few minutes. This email will include your order number, item details, and payment confirmation.

If you don’t see it in your inbox, please check your spam or promotions folder.

If you still haven’t received confirmation after 30 minutes, contact us at info@mizurileather.com , and we’ll be happy to verify your order for you.

If your order status shows “On Hold,” it usually means we need to verify some details before processing your shipment. Common reasons include:

• An incomplete or unclear shipping address (for example, missing street or suite number).
• A personalization request that requires confirmation — such as unclear engraving text, special characters, or brand names.
• A short payment verification delay from your bank or payment provider.
• You’ll always receive an email notification from us if any of these issues occur. Please check your Inbox and Spam/Junk folders for messages from info@mizurileather.com .
• Once everything is confirmed, your order will move automatically to Processing and then to Fulfilled status. If you haven’t received an update within 48 hours, feel free to contact us — we’ll make sure your order proceeds smoothly.

If you placed multiple orders and would like them shipped together, please email us at info@mizurileather.com as soon as possible. We’ll do our best to combine them if they haven’t been processed or shipped yet.

Once orders are fulfilled, they’ll be sent separately with their own tracking numbers.

If you haven’t received your order confirmation email, please check your Spam, Junk, or Promotions folders — especially if you’re using Hotmail, Outlook, Gmail, or Yahoo.

Sometimes email providers delay or filter automated messages.

If you still can’t find it, please contact us at info@mizurileather.com with your name and order date, and we’ll resend the confirmation right away.

We usually process all orders within 1–2 business days after payment confirmation. Once your order is shipped, you’ll receive a tracking number via email so you can follow your delivery in real time.

Estimated delivery times within the United States:

Standard Shipping: 5–8 business days
Express Shipping: 2–4 business days

Please note that delivery times may vary slightly depending on your location and local carrier performance.

If your order hasn’t arrived within the expected timeframe, please reach out to us at info@mizurileather.com , and we’ll be happy to assist you promptly.

Once your order has been shipped, you’ll receive an email notification from Mizuri Leather containing your tracking number and a direct tracking link. You can use this link to check your package’s real-time delivery status at any time.

If you created an account during checkout, you can also log into your account on our website and view the current status under Order History.

If you haven’t received your tracking email within 2 business days after purchase, please check your Spam/Junk folder or contact us at info@mizurileather.com , and we’ll resend the tracking details to you.

If you entered the wrong shipping address, please contact us immediately at info@mizurileather.com .

We can update your address only if your order hasn’t been shipped yet. Once it’s in transit, we’re unable to make changes, and you may need to contact the carrier directly to update your delivery details.

If you placed an order using a discount or voucher code and later canceled that order, please note that the code cannot be reused.

All Mizuri Leather discounts are configured as single-use codes, meaning they are automatically marked as used once the order is placed — even if the order is later canceled or refunded.

If your order was canceled due to a technical issue or payment error, please contact us at info@mizurileather.com with your order number, and we’ll review it for you.

After placing your order, you’ll receive an email confirmation showing your order details and the exact amount charged.

If you notice a charge that seems unusual, please contact us at info@mizurileather.com , and we’ll be happy to review it for you.

For unknown or unauthorized transactions, we recommend reaching out to your bank or card provider first to clarify or dispute the charge if needed.

Yes — all MIZURI LEATHER cases are designed to provide reliable protection while maintaining a slim, elegant profile. Each case is crafted from premium full-grain leather with a soft microfiber lining that cushions your device against everyday bumps, scratches, and minor drops. Our focus is on combining durability, comfort, and timeless style without adding unnecessary bulk.

Absolutely. MIZURI LEATHER products are handcrafted from top-quality genuine leather, designed to age beautifully over time — gaining unique character with every use. Each item combines premium materials, expert craftsmanship, and functional design, ensuring a product that’s made to last, not to replace. It’s not just a case; it’s a statement of craftsmanship and lasting value.

We use only premium full-grain and top-grain genuine leather, sourced from carefully selected tanneries. Our leathers are chosen for their natural texture, durability, and ability to develop a rich patina over time — ensuring every product is unique and long-lasting.

Yes — every MIZURI LEATHER piece is handcrafted by skilled artisans, combining traditional leathercraft with modern precision. Each item goes through detailed cutting, stitching, and finishing to ensure exceptional quality and individuality in every piece.

Yes — you can personalize your MIZURI LEATHER product directly on the product page before adding it to your cart.

Simply click “Add Personalization” to enter your engraving text, upload an image or logo, choose your preferred font, and select the engraving placement.

Each engraving is applied using precision laser or heat embossing, creating a long-lasting, elegant result that enhances the natural beauty of genuine leather.

To make sure you choose the correct case, please check your device’s exact model name or number in your phone settings before ordering.

You can usually find it under:
Settings → About Phone / About Device → Model Name or Model Number.
Once you have that information, match it with the model shown on our product page.

If you’re unsure, contact info@mizurileather.com , and our team will gladly help you confirm before you place your order.

Use a soft, dry or slightly damp cloth to gently wipe the surface of the leather. Avoid alcohol, harsh chemicals, or wet wipes as they can damage the finish. For long-term care, apply a small amount of leather balm or conditioner every few months to keep it supple and rich in color. Proper care helps your MIZURI LEATHER product age gracefully and last for years.

Each MIZURI LEATHER product is made from natural full-grain leather, meaning every piece is truly one of a kind.

You may notice subtle variations in color, texture, or natural markings — these are not defects but authentic characteristics of genuine leather.

Over time, your product will develop a unique patina, deepening in tone and softness — a hallmark of quality craftsmanship and natural beauty.

All MIZURI LEATHER orders are processed within 1–2 business days before shipping. Once your order has shipped, you’ll receive an email with your tracking number. Processing times may be slightly longer during peak seasons or promotional periods, but we always aim to dispatch your order as quickly as possible.

We offer both Standard and Express shipping options:

Standard Shipping (U.S.): arrives in 5–8 business days after dispatch
Express Shipping (U.S.): arrives in 2–4 business days after dispatch.

International delivery times vary depending on your location and local customs. You’ll see all available options and shipping rates at checkout.

Once your package leaves our workshop, you’ll automatically receive a tracking email with a direct link to follow your shipment. You can also log in to your MIZURI LEATHER account and select “My Orders” to view the latest delivery updates.

Yes — we ship worldwide 🌎
International shipping times and rates vary depending on your country’s customs and local courier service. Any applicable customs duties or import taxes are the customer’s responsibility. We’ll always provide tracking so you can follow your order’s journey until it safely arrives.

Shipping rates are calculated at checkout based on your shipping address and the selected method (Standard or Express). We occasionally offer free shipping promotions, which will be clearly shown on our website or during checkout.

Please first check your tracking information — carriers may experience delays due to customs, weather, or high volume. If your tracking hasn’t updated for more than 7 business days, contact info@mizurileather.com , and we’ll assist in locating your package.

We’re sorry to hear that. Please email info@mizurileather.com within 24 hours of delivery, attaching photos of both the packaging and the product. We’ll review the case and arrange a replacement, repair, or refund depending on the situation.

Yes — you can add a different shipping address during checkout. We don’t include pricing details inside the package, so it’s perfect for gifts. You can also add a gift note in the “Order Notes” section for a personal touch.

We accept returns within 30 days of delivery for unused, non-personalized products in their original packaging. Personalized or engraved items are non-returnable, except in cases of manufacturing defects or shipping errors.

Yes — you can request an exchange for a product of equal or similar value. Once your request is approved, you’ll receive detailed instructions and a prepaid label (if eligible). Exchanges are processed once the original item has been returned.

Simply contact us at info@mizurileather.com with your order number and reason for return or exchange. We’ll review your request and provide step-by-step instructions to make the process smooth and simple.

Yes — we provide free return shipping within the U.S. for returns made within 30 days. Once your return is approved, you’ll receive an email with a prepaid return label.

For international customers, return shipping costs and label creation are the buyer’s responsibility unless the item is defective or incorrect.

Because each personalized product is crafted specifically for you, we cannot accept returns or exchanges on customized or engraved items — unless there is a confirmed defect or error on our part.

Once your returned item has been received and inspected, your refund will be processed within 5–7 business days. Depending on your bank, it may take a few additional days for the funds to appear in your account.

If your order arrives damaged or incorrect, please contact info@mizurileather.com within 24 hours of delivery. Include photos of the packaging and product, and we’ll arrange a replacement, repair, or refund as quickly as possible.

Yes — certain products are non-returnable, including:

Personalized or engraved products,

Final sale or clearance items,

Gift cards or store credits,

Discounted items purchased during special promotions.

Orders can be canceled before they are shipped by contacting us immediately at info@mizurileather.com .

Once shipped, cancellations are no longer possible, and our standard return policy will apply.

Returns requested after 30 days from delivery are not eligible for refund or exchange.

However, if your product has a manufacturing issue within the 1-year warranty period, please contact us — we’ll review your claim and offer a repair, replacement, or store credit depending on the case.